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EOS C300 and C300PL Firmware Version 1.1.0.1.00 has been discontinued

Posted by Clint Watson on 11/14/2013 to Canon

Title: Service Notice: EOS C300 and C300PL Firmware Version 1.1.0.1.00 has been discontinued.

To Users of the Canon EOS C300 and C300PL Cinema EOS Cameras.

Thank you for using Canon products.

Details

We have suspended download services for Firmware Version 1.1.0.1.00 that was posted Tuesday November 12, 2013 at 8PM EST, because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 1.1.0.1.00.

We are currently preparing new firmware with a fix for this issue and will release it as soon as it is available.

We are very sorry for the inconvenience, but we ask for your patience during this time.

 

Support
We are preparing new firmware with a fix for this issue.
If you have updated your EOS C300 or EOS C300PL firmware to version 1.1.0.1.00, please contact the Canon Customer Support Center. Contact information is provided below. The Canon Customer Support Center will provide you with further details and will restore the camera’s firmware version to 1.0.9.1.00 for any EOS C300 or EOS C300PL camera running firmware version 1.1.0.1.00.

This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.

Please register the EOS C300 and EOS C300PL. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.

Thank you,
Customer Support Operations
Canon U.S.A., Inc

Canon Customer Support Center

Phone: 1-855-CINE-EOS (toll free)
 
           1-855-246-3367

TDD:    1-866-251-3752 (toll free)

Email:   carecenter@cits.canon.com

For additional support options: www.usa.canon.com/support

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Date: 12/5/2013
Bill Dambrova
The firmware has been released again. version 1.1.1.1.00

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