Title: Service Notice: EOS C300 and C300PL Firmware Version 18.104.22.168.00 has been discontinued.
To Users of the Canon EOS C300 and C300PL Cinema EOS Cameras.Thank you for using Canon products.
DetailsWe have suspended download services for Firmware Version 22.214.171.124.00 that was posted Tuesday November 12, 2013 at 8PM EST, because it has been determined that discrepancies in color balance can occur with footage captured by the EOS C300 and EOS C300PL running Firmware Version 126.96.36.199.00.
We are currently preparing new firmware with a fix for this issue and will release it as soon as it is available.
We are very sorry for the inconvenience, but we ask for your patience during this time.
We are preparing new firmware with a fix for this issue. If you have updated your EOS C300 or EOS C300PL firmware to version 188.8.131.52.00, please contact the Canon Customer Support Center. Contact information is provided below. The Canon Customer Support Center will provide you with further details and will restore the camera’s firmware version to 184.108.40.206.00 for any EOS C300 or EOS C300PL camera running firmware version 220.127.116.11.00.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Please register the EOS C300 and EOS C300PL. By registering, we will be able to notify you via email when service updates are available. If you already registered, please ensure you are opted-in to receive the notification.
Customer Support Operations
Canon U.S.A., Inc
Canon Customer Support CenterPhone: 1-855-CINE-EOS (toll free)
TDD: 1-866-251-3752 (toll free)
Email: [email protected]
For additional support options: www.usa.canon.com/support